Quality and Performance at the right price
Efficient Last-Mile Shipping and Customer Service Excellence for Seamless Supply Chains
In the realm of supply chain operations, the effectiveness of “last-mile” shipping plays a pivotal role, necessitating a robust customer service focus. SDAP Transportation is at the forefront of this critical aspect, successfully completing over 10 million deliveries annually for omnichannel and eCommerce retailers. Our unwavering commitment to providing exceptional service sets us apart.
At SDAP Transportation, we understand that the final leg of the shipping journey is where customer satisfaction is ultimately achieved. To ensure seamless delivery experiences, we employ a team of well-trained professional drivers who possess the expertise and dedication required to exceed customer expectations. Additionally, for in-home services, we deploy expert technicians and installers who bring their proficiency to guarantee efficient and hassle-free experiences.
By combining our extensive delivery volume, skilled personnel, and customer-centric approach, SDAP Transportation continues to be a reliable partner for retailers seeking optimal last-mile shipping solutions. Trust us to enhance your supply chain with our commitment to excellence and customer satisfaction.
Home delivery services
- Basic (to the door) – Delivery to driveway, main entrance, porch, or garage. No appointment or signature required.
- Standard – Delivery to driveway, main entrance, porch, or garage.
- Inside the door – Delivery inside the home’s main entrance.
- Room of choice – Delivery to the customer’s room of choice.
- White glove delivery– Delivery to the room of choice in the home, including one flight of stairs, unpacking, packaging removal, and light assembly (no tools). A four-hour delivery window is arranged with the customer. Signature required.
- White glove assembly– Delivery to the room of choice, including one flight of stairs, unpacking, packaging removal, and light assembly, including tools. A four-hour delivery window is arranged with customer. Signature required.
All home delivery services include:
- Residential deliveries call-center concierge
- Point-of-sale or in transit delivery scheduling
- Customizable service options
- Direct delivery from vendor, store, or distribution center
Customer service team
- 24-hour tracking and tracing
- Appointment confirmation
- General inquiries and questions.
Business to Business deliveries
Business-to-business deliveries
Business-to-business shipments often present distinctive challenges, requiring tailored solutions. At SDAP, we are well-equipped to address these demands with our team of highly trained special services personnel. Their expertise allows us to accommodate a wide range of requirements, from the transportation of heavy machinery to delicate medical diagnostics equipment, as well as after-hours delivery and setup of in-store displays.
To ensure seamless execution, we undertake rigorous preparation and maintain constant communication throughout the transportation process. This approach enables us to deliver customized solutions that align with our clients’ unique needs. Whether it’s coordinating complex logistics or handling sensitive equipment, our specialized team is committed to providing exceptional service and surpassing expectations.
B2B delivery Services
At SDAP, we offer precision scheduling to ensure efficient and timely delivery of your shipments. Our dedicated special-handling personnel and state-of-the-art equipment are ready to cater to your unique requirements. We provide comprehensive services such as unpacking, inspection, and placement, including packaging removal for inside deliveries. Additionally, our skilled team can assist with minor setup and assembly, offering technician support when needed.
For asset recovery, we provide end-to-end solutions, including pickup, inspection, repacking, and return services. If temporary storage is required, we offer secure facilities and can facilitate redeployment as per your specifications. Our commitment to excellence is reflected in our ability to develop customized operating procedures and checklists, ensuring that your specific needs are met.
Furthermore, our special services operations run 24/7, guaranteeing that assistance is available whenever you require it. With SDAP, you can rely on our expertise and dedication to deliver specialized solutions and exceed your expectations.